Here’s everything you need to know about returning items and warranty coverage. If you have questions, contact us and we’ll help.
Returns
Most items may be returned within 30 days of delivery if they are new, unused, uninstalled, and in original packaging. Returns must be approved and require a Return Authorization (RA) number.
- RA required: Contact us first to request an RA number before sending anything back.
- Condition: Items must be new, unused, uninstalled, and resalable in original packaging.
- Restocking fee: A 20% restocking fee applies to approved returns.
- Shipping charges: Original shipping charges are non-refundable.
- Non-returnable items: Some items may be non-refundable (including certain special order items and electronics).
Warranty
Most products include a 90-day limited warranty from the delivery date unless otherwise stated. Warranty coverage depends on the product and may require supporting documentation.
- Coverage: Replacement or refund (at our discretion), subject to inspection and eligibility.
- Not covered: Normal wear, misuse/abuse, accident damage, improper installation, or unauthorized modification/repair.
- Costs not covered: Labor, towing, downtime, loss of revenue, and other consequential costs.
Returns & Warranty FAQ
How do I start a return?
Email support@advancedtruckparts.com or call (877) 795-0656 and request a Return Authorization (RA) number. Please include your order number and the reason for return.
Do I need an RA number to return something?
Yes. Returns shipped without an RA number may be refused or returned to sender.
What items are not eligible for return?
Items that are installed, used, damaged, or not in resalable condition are not eligible. Some special order items and certain electronics may be non-refundable.
Is there a restocking fee?
Yes. A 20% restocking fee applies to approved returns.
When will I receive my refund?
After we receive and inspect the returned item, refunds (if approved) are issued back to the original payment method. Processing times can vary by bank/card issuer.
How long is the warranty?
Most items include a 90-day limited warranty from the delivery date unless otherwise stated on the product listing or documentation.
What do you need from me for a warranty claim?
Please provide your order number, part number, a description of the issue, and photos (if applicable). We may request additional documentation depending on the product.
Does the warranty cover labor or downtime?
No. Warranty coverage is limited to the product itself and does not cover labor, towing, downtime, lost revenue, or other consequential expenses.
What if my item arrives damaged?
Contact us immediately and take clear photos of the item and packaging. Do not install damaged parts. We’ll help you with next steps.
What if I ordered the wrong part?
If the part is new, unused, and uninstalled, you can request an RA within 30 days of delivery. If you’re unsure about fitment before ordering, contact us and we’ll help verify compatibility.
Still need help?
Contact our support team and we’ll get you taken care of.