Frequently Asked Questions

Many eligible in-stock products ordered by 6:00 PM ET Monday through Friday ship the same business day. Processing can vary by product, vendor, special-order status, and freight requirements. Check the product page or contact support when timing is critical.

Estimated transit times after shipment are generally: Small Package Saver 3–7 business days, Ground 1–6 business days, Second Day Air 2–3 business days, Next Day Air 1–2 business days, and freight/large package service about 3–5 business days. Processing time is separate from transit time.

Tracking is sent after the shipment is created and scanned by the carrier. Carrier activity may take several hours to appear after label creation or pickup.

UPS handles many domestic shipments. FedEx, USPS, DHL, freight carriers, and regional carriers may also be used depending on the product, destination, service level, and package size.

Check the full receiving area, front and side doors, loading dock, mailroom, neighbors, and anyone who may have accepted the shipment. Confirm the shipping address, then contact us with your order number and tracking number so we can help with the next steps.

Expedited service may be available depending on stock location, order time, product size, and destination. Call (877) 795-0656 before ordering when you need a firm delivery plan.

Free-shipping offers generally apply to eligible items shipped within the contiguous 48 United States. Oversized, freight, Alaska, Hawaii, U.S. territories, Canada, and international destinations may require additional charges. The checkout or a representative will confirm the applicable method.

Freight quotes are normally based on delivery to a commercially zoned address with regular business hours. Residential delivery, liftgate service, limited-access locations, appointment service, and other carrier services can add charges. Inspect freight before signing and clearly note any damage on the delivery receipt.

Photograph the outer packaging, shipping label, internal packaging, and damaged part. Contact us immediately—preferably within 24–48 hours—and do not install the part. Keep all packaging while the claim is reviewed.

Use the Track / Return page, email support@advancedtruckparts.com, or call us. Include your order number, part number, reason for return, and photos when applicable. Wait for approval and return instructions before shipping anything.

Most eligible items may be requested for return within 30 days of delivery. Product-specific, vendor, special-order, and electronic-item restrictions may apply.

Yes. Approved returns require a Return Authorization (RA) number. A package sent without approval or an RA number may be refused or returned to the sender.

The part must generally be new, unused, uninstalled, unmodified, undamaged, and resalable in its original packaging. Keep labels, bags, inserts, hardware, and protective packaging.

A 20% restocking fee applies to approved returns under the published return policy. Shipping charges and other non-product charges are generally non-refundable.

Installed, used, modified, damaged, or incomplete items are not eligible. Certain special-order products, electronics, and items identified as non-refundable may also be excluded. We confirm non-refundable status when required.

Approved refunds are processed after the returned item arrives and passes inspection. After we issue the refund, the time required to appear depends on the original payment method and financial institution.

Do not install it. Contact us within the return window. If the item remains new, unused, uninstalled, and otherwise eligible, we will explain the return options. For future orders, use our free fitment verification service.

Most products include a 90-day limited warranty from delivery unless the product listing or supplied documentation states otherwise. Coverage is product-specific and subject to eligibility and inspection.

No. Warranty coverage is generally limited to the eligible product remedy and does not cover labor, diagnostics, towing, downtime, lost revenue, or other consequential expenses. Improper installation, misuse, accidents, and unauthorized modification are also excluded.

Submit the Verify Fitment form or contact a parts expert. We will review the VIN, truck information, part number, application, and photos before you install or order when possible.

Provide the full VIN when available, year, make, model, engine or drivetrain information, the part number, a description of what the part replaces, and clear photos of labels, connectors, mounting points, or the truck tag.

During business hours—Monday through Friday, 8:00 AM–10:30 PM ET—many fitment requests are answered in about 15 minutes. Complex applications can require more research.

No. Stop and contact us first. Installing or using a part can affect return eligibility and can make it harder to determine whether the product or application caused the issue.

The title, condition, brand, product details, and listing notes identify the condition offered. Review the full product page and contact us before ordering if any condition or core-charge information is unclear.

“Genuine” generally identifies a part sold under the vehicle or engine manufacturer’s brand. “OEM” can identify the original manufacturer or equivalent original specification, while aftermarket parts are produced by another brand. The exact brand and condition shown on each listing control the order.

Yes. Send the part number, VIN, vehicle details, photos, and desired quantity to support. Our team can check inventory, vendor availability, interchange information, and special-order options.

Contact us immediately. We will try to help, but an order cannot always be changed or canceled after processing, vendor release, picking, or shipment has begun.

Contact us immediately. Address changes may not be possible after shipment. Carrier rerouting, address correction, or intercept fees may be charged to the customer.

The available card, wallet, and financing methods are displayed during checkout. Invoice, wire, or representative-assisted payment may be available for qualifying domestic, business, or international orders—contact us for confirmation.

Will Call pickup may be arranged by phone. There is no shipping charge for pickup. North Carolina sales tax applies unless valid exemption documentation is accepted.

Shop Pay Installments, powered by Affirm, may appear at checkout for eligible customers and orders. Approval, available plans, interest, and payment terms are determined by the provider and shown before purchase.

Yes. Business Accounts are free to join for qualifying owner-operators, repair shops, fleets, and resellers. A representative activates the account and confirms the applicable tier.

Published tiers are based on eligible part spend over three months: BlueLine offers 3% at $500+, FleetFlow offers 5% plus eligible free ground shipping at $5,000+, and PriorityPro offers 7%, eligible free ground shipping, and three eligible overnight shipments per quarter at $20,000+.

Apply through the Business Account page or call us. A representative reviews the account, confirms the tier, and applies the discount correctly.

Yes. Spend is reviewed over rolling three-month periods. Your representative can update the tier as qualifying spend grows and can explain any exclusions for freight, oversized, or special-order products.

After enrollment, eCash is calculated on eligible part cost—not shipping, taxes, or other fees. It typically posts about three days after delivery. There is no minimum eligible purchase.

The published earn rate is 3% on the first $2,500 of eligible part cost, 2% on the next $2,500, and 1% on eligible part cost above $5,000.

Published redemption options include store credit, eligible gift cards, and payout by Zelle, Cash App, ACH, or check. Enrollment and account linking are completed through a representative.

Eligible active-duty members, veterans, retired military, and qualifying military family members may receive 5% off eligible part cost. Shipping, taxes, and other fees are excluded. A representative verifies and applies the discount.

Yes. DHL and UPS are the primary international carriers, with service depending on destination, dimensions, weight, product restrictions, and customs requirements. Contact us when the checkout cannot quote your location.

The recipient is responsible for duties, taxes, VAT, brokerage, customs charges, currency-conversion costs, and other import fees assessed by the destination country or carrier.

Customs review, unpaid duties or VAT, missing recipient information, product documentation, local holidays, carrier handoff, and destination restrictions can delay delivery. Respond promptly when the carrier requests information.

Yes, SWIFT wire transfer may be arranged. Contact us with the part numbers, quantities, complete physical delivery address, postal code, and business details to receive order and wiring instructions.