Returns
You will have the option to return the part you purchased to us within 14-DAYS after you have received it to receive a full refund! Please contact us before sending any items that you have purchased from us. In most cases, you will be provided a free return label through USPS. All of our products are new and are in unused condition unless the item is specifically otherwise listed, and all of our products will be properly listed via brand and manufacturer part number. It is your responsibility to ensure that you order the correct part number. Above all else, we desire 100% customer satisfaction, so please work with us if anything needs our attention. If you have any problems or questions, please do not hesitate to contact us.
Note
- Orders may be returned within 14 days of receipt
- Shipping charges are not refundable
- All returns must have a valid RA number given to you by our customer service department
- All returns must be in new condition, uninstalled, and undamaged
- All returns must be in the same boxes and packaging and must be in saleable condition
- Products that have been installed or modified will not be accepted
- Some products will be deemed “non-refundable” - you will be notified and required to authorize non-refundable orders before your order is placed in the processing
- Special Order items and electronics are Non-refundable
Advanced Truck Parts has a 20% restocking fee that is applicable on every sale.
Advanced Truck Parts has simplified the return process:
- Contact your sales representative for a Return Authorization Number (RA)
- Ship your return to our facility
- Receive a credit within 48 hours of Advanced Truck Parts receiving and inspecting your return
- Call us toll-free in the U.S. at Advanced Truck Truck Parts: +1 (877) 795-0656 ( available from 9 am-6 pm EST)
- Email us: support@advancedtruckparts.com
