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FAQ

I’ve ordered a part, when can I expect to receive it?

The part will ship the same day (ONLY on Monday - Friday TILL 7:30PM) . You will receive a tracking notification as soon as it is on its way.

Our standard shipping is UPS Ground. From the time you receive your tracking notification, you will receive the package within 2 -3 days.

For urgent or truck down orders, you can place the order online utilizing next day air options and we will expedite the order internally. For an exact delivery date for urgent or truck down orders, please contact us before you place the order.

What if I can't find the part I'm looking for?

We have over 7,000+ truck parts and accessories listed on the website, but there are many more items available. If you're not able to locate an item please contact us at +1 (877) 795-0656 We have a wide range of OEM and Aftermarket suppliers and will be able to find what you're looking for.

How do I know if the product I want will fit my truck?

If you have any questions on the fit of the products, give us a call at +1 (877) 795-0656. Have your year, make, model, brand and last 6 digits of your VIN number handy for us to look up your part.

Our sales professionals are dedicated to understanding the details, including the fit, for each of our products. We also have many decades of experience amongst our staff. If you are unsure about the fit of a part, application, or any other questions, please contact us before you order the part.

How do I create an order on the Advanced Truck Parts website?
  1. Find a right part (call or text us if you’re not sure )
  2. Add it to your cart
  3. Click on your cart, go to checkout, and either sign-in or sign up for an account
  4. Checkout using a credit card / debit card.

You will be automatically notified by email with an order confirmation and an invoice. You will receive a follow up email when the shipment leaves our warehouse with its tracking information.

Can you ship my order, or can I pick it up in store?

We offer flexible shipping options, including in-store pickup, UPS & USPS options. Remember, if you pick it up in-store, you will be responsible to pay North Carolina sales tax.

If you have a special circumstance, you cannot choose the option you need, or if you have any question about shipping, please contact us directly and speak with our customer service team.

How do I know how much shipping cost will be?
  1. Add the product to the shopping cart
  2. Write your zip code in the field provided
  3. You will get the cost of the shipping

Oversized items and those items that need shipped on a pallet will be listed with a flat shipping rate. This flat shipping rate assumes that you are shipping the item to a business address. We will verify this address before the item is shipped out, and you will be asked to pay an additional residential fee for a home delivery.

Are your parts OEM or Aftermarket?

We carry both OEM and aftermarket parts. The majority of the parts we list on BRW are OEM parts, however we do list some aftermarket as well. They are well marked as “OEM” or “Aftermarket” followed by their manufacturers name.

If you prefer to have aftermarket parts and do not see what you need on our website, please contact us because we can procure it for you at a great price!

Can I order without account?

YES!.

We try to provide the best customer service, that’s why we need to have the information about you and your order on hand. If any issues occurs, or we need to update you on the status of your order, we need your contact information.

Can I make an order if i don’t have access to Internet?

Yes, you can make an order by calling us.

What do I do if I didn’t get my order?

First, since all orders are tracked in our system, please track your order by logging into your account and click on “order tracking”. If the part says “delivered” then it made it to your delivery destination. Please check with those that share your office or home space to see if they picked up the package.

If you still have not received the package, call or text us and tell your order number and your tracking number, that you got via email. We will help you resolve the issue.

How do I cancel my order?

If you made an order, paid and then changed your mind, we can immediately refund you providing the part has not shipped out of our warehouse. In this case, you will see your refund in your account in 2-3 days.

If the part has shipped, we need to process it through our return process. Please see the steps for our return process here.

Can I change my shipping address?

You can change before it was shipped, please call us and notify us of the address change.

If it was already shipped, we can only change the address in special situations.

What are the payment methods available?

You are able to pay with all Credit Cards and Debit Cards.

What do I do if the payment is declined?

We are very focused on your data security here at Advanced Truck Parts. Make sure your billing address and name on your credit card and the billing address and name you registered with our system matches.

If you checked it and still can’t make a purchase call to our customer service +1 (877) 795-0656 and we will help you solve this problem.

How can I track my orders?

After your order has been shipped, we will send you a tracking number on an email you indicated with your order. You can also log-in to your account and see tracking for your orders.

What warranties do your parts carry?

Advanced Truck Parts offers 90-days warranty period for all products in our online store from the moment the goods are delivered to the recipient.

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