*Advanced Truck Parts processes and ships eligible orders Monday through Friday, excluding major United States holidays. The majority of our orders ship from our North Carolina warehouse.

Freight/LTL shipping quotes are calculated based on delivery to commercial addresses. This means that the property must be commercially zoned and have official business hours of operations. If you do not have a business address and you have already purchased a Freight or Oversized item then we will contact you with an updated shipping charge that must be paid for delivery. If you have not purchased yet and would like a shipping quote to a non commercial address, we are more than happy to help!

When a Freight shipment arrives do not sign the delivery receipt before you have fully inspected the package and have marked down the exceptions and damages on the receipt if they apply. If a Freight shipment does arrive and is damaged, we can not help you if you did not sign for it as damaged and clearly note it on the delivery receipt.

Upon delivery of the shipment, if you do not have the ability and/or equipment to unload your product the freight carrier may ask if you would like to have them unload the product with a lift gate or other methods. Any additional services requested such as this may incur an additional fee charged to the customer by the freight carrier and Advanced Truck Parts is not responsible for such charges. The decision to accept these charges lies solely with the delivery recipient.

All Free Shipping items will ship either USPS or UPS and will have a 3 to 7 day transit time. For any products or promo codes that offer Free Shipping on orders or individual parts, the Free Shipping only applies to the contiguous 48 United States. For all other ship to locations, an accurate shipping quote must be calculated and paid. Free Shipping also does not apply to oversized or freight items unless specifically stated and a commercial zone address is required.

Applicable for Ground Shipments Only - Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include POST, GST, HST, duties and other taxes of goods. A brokerage fee may also be charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf. In some cases, orders may be sent in multiple shipments and can incur additional brokerage charges imposed by Canada Customs.

The customer is responsible for brokerage fees, POST, GST, HST, duties and other taxes of goods that are imposed by shipping companies or Canada Customs. In the event the customer refuses to pay those fees, Advanced Truck Parts may be forced to abandon the product at the Canadian border. In that case, the customer will receive no refund back because the product will be lost.

*Note - No additional taxes or duties are due for Freight/LTL shipments.

At Advanced Truck Parts we are proud to provide international shipping! We have a very experienced team of people here to help our international customers receive their parts quickly and at very affordable rates!

If you are trying to place an order and our website says that we can not ship to your location please contact us at john@advancedtruckparts.com so that we can give you a custom shipping quote. Once you contact us at john@advancedtruckparts.com we will respond quickly with an accurate shipping quote as long as you provide a full physical address with postal code.

In some cases our website may quote and charge you the wrong amount for shipping and if this occurs you will be contacted for additional payment. While we do our best to have our website calculate accurate shipping quotes, in dealing with international shipments this is difficult and sometimes our team has to calculate the correct shipping rate manually.

International customers are responsible for any duties, taxes, custom charges or currency exchange fees that their shipment may incur during transit. In the case of a shipment being refused, all transit charges will be deducted from the customer’s refund.

In the event your product is damaged in transit please contact us at 1-877-795-0656 immediately. All damages must be reported within 24-48 hours of receiving your package. If a shipment arrives at your doorstep and is clearly damaged make sure to take pictures as these will help expedite the return process.

All warranty claims and damaged items claims need to be handled through Advanced Truck Parts. Do not contact the manufacturer of the product directly as they will not be able to assist you in receiving a new item. Please do not attempt to install the part as this will void any replacement options or claims.

You reserve the right to refuse a shipment should you change your mind and decide to return the product. Please contact us ahead of time if you plan to do this so we can set up the appropriate return information in the system.

If a shipment is refused upon delivery, then Advanced Truck Parts will deduct the cost of the return shipping from your refund in addition to the initial shipping charge. If the item is damaged upon arrival or defective then we will take full responsibility for the cost of shipping.

We are now shipping internationally! All shipping rates will be calculated, and thus, will vary depending on the shipping location. All shipping rates are calculated based the cost of both the shipping and handling required to send your item.

Once you have placed your order by purchasing an item, eligible orders will ship the same business day when placed during our shipping hours. Some packages may spend another 3 to 10 days in transit, or possibly longer in international shipping situations.

We cannot ship to PO Boxes!!! Before purchasing our item(s), please make sure that either (1) your Paypal account has a confirmed physical address, or (2) you personally supply us with a sufficient physical address to ship to.

It is our desire to always have every listed item actively in stock. Occasionally, due to high demand we may be temporarily out of stock on an item. If this happens you will be notified and given the option to either cancel for a full refund or wait for the part to come in, typically 3-14 days.

We take pride in having the best customer service! If you have any questions about currently listed items, please call us toll-free in the United States at 1-877-795-0656 from 8:00 am - 10:30 pm EST.

If you have any comments or questions about listed items, shipping, handling time, parts you would like to see listed or absolutely anything at all, please feel free to email us.