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The importance of e-commerce sites during a parts shortage
The survey found that 84% of shops said they are facing increased delays in parts deliveries which they attributed to the global parts shortage; 37% of the respondents categorized the delay as severe. And 47% said they are waiting a little longer for parts than they typically have in the past.
Survey respondents were asked how they have changed their parts purchasing practices as a result of these shortages. Forty-five percent indicated they are frequently or very frequently turning to suppliers with whom they do not normally do business, and another 45% said they are occasionally looking outside their normal channels for parts.
Survey respondents were asked how they have changed their parts purchasing practices as a result of these shortages. Forty-five percent indicated they are frequently or very frequently turning to suppliers with whom they do not normally do business, and another 45% said they are occasionally looking outside their normal channels for parts.
A better option is to consider purchasing parts from an online parts seller. Choose an e-commerce site that specializes in parts for heavy-duty trucks and trailers and make sure it offers technical support provided by individuals who understand the trucking industry. You’ll want to select a source that has full transparency about not substituting brands so that you get the exact part you want from your preferred supplier. You’ll also want accurate information on how long it will take to get the part and the ability to track your purchase from order to delivery.
The parts shortage is forcing fleets and repair shops to seek parts from suppliers that are not part of their traditional procurement network, but that does not mean they have to settle for substitute parts nor be kept in the dark about when those parts will be delivered. The right online parts seller should be as reliable as your local distributor and should be able to help you successfully navigate the online parts purchasing process.